Privacy policy

Neuropad are committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of European data protection legislation. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

What information we collect

When you place an order, we need to know your name, email and delivery address & telephone number. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

We do not retain any payment information.

You may also contact us to correct, delete or update personal information associated with your order without delay. All personal information associated with your order is automatically deleted after one year, unless you have specifically requested otherwise.

How we use this information

We use your personal information you have provided us with, solely for the purpose of fulfilling your order.

We will give you the opportunity to opt in to receive email offers and product news from us. We will give you the chance to subsequently refuse any future marketing emails from us.

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit / debit card validation during purchase.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the EU data protection legislation. We do not hold customer financial information or credit/ debit card details. The Online shop is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which is an information security standard for organizations that handle branded credit cards from the major card schemes. In order to process credit / debit card transactions, the bank or card processing agency may require you to verify your personal details for authorisation outside the EU. Your information will not be transferred outside the EU for any other purpose.

Cookies

This website places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites. Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour. By using and browsing this website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site. When a visitor arrives at this website the following cookies are used: Google Analytics.

For more information on Cookies, visit www.whatarecookies.com

Device information

We may gain technical information when you visit our website. Often, we can collect information about the device you’re using, the browser you’re using and device settings. This however depends on your device settings to determine how much access we have.

To understand more about the information your device makes available to us, please directly contact your device manufacturer or check the policies on their website.

Log data

Our server automatically stores user data (log data) each time they use the Online shop website. From this log data, we may be able to obtain your browser types and settings, the time you spend on the website, how you navigate through the Online website and Cookie data.

Further information

If we make amendments to our Privacy Policy, please note that this page will be updated.

If you have any questions about privacy please contact us at: hello@neuropad.co.uk